External Service Status Pages
AWS: [https://status.aws.amazon.com/][1] Blackboard: [https://status.blackboard.com/][2] HappyFox: [https://status.happyfox.com/][3] Microsoft: [https://portal.office.com/servicestatus][4] OASIS: [https://myapps.wvsao.gov/apps/myOasis/OSI/OasisStatus.aspx][5] Omnilert: [https://status.omnilert.net/][6] Qualtrics…
Post Adobe Spark Video to Blackboard
Videos published through Adobe Spark can be added and embedded into your Blackboard courses. Follow the steps below to publish your Adobe Spark video to Blackboard: 1. In Adobe Spark, once you are finished with your video, click the Share button at the top of the screen. 2. Click Publish 3. Edit any information tha…
Blackboard and Zoom Status Pages
Is Blackboard down? Is Zoom down? Check the following links for an up to date status for each of these services: Blackboard Status Page: [https://status.blackboard.com/][1] Zoom Status Page: [https://status.zoom.us/][2] [1]: https://status.blackboard.com/ [2]: https://status.zoom.us/
Turnitin: Viewing Submission through Grade Center Error
When faculty try to view a Turnitin submission from the Blackboard Grade Center, they see an error message (filesys.err.dir.attempt) and cannot view the attempt. Students will see the same error message (filesys.err.dir.attempt) when trying to access their submission from My Grades. To view the submission as faculty,…
Course Readiness Checklist
The Course Readiness Checklist is designed to help faculty prepare their new courses when they have previously taught the same course in a previous semester. It provides the steps you should take to ensure that your course is ready to go before the first day of class. Detailed instructions for performing a Course Copy…
My Discussion forum says "No items found"
**_Issue in_: **Blackboard "My Discussion forum says 'No items found', but I know classmates have posted / I have made previous post" **_Cause_: ** The discussion forum display settings are set to display a view that does not contain any post. **_Solution:_** 1. Discussion forums have multiple display views. If…
Concord Pages won't load correctly
If you are experiencing issues loading Concord pages, or receiving errors when signing in (Office.com, Blackboard, MyCU, Banner) try **clearing your Browser Cache**. This can be done by following the guides for each web browser below (for Mac & PC): Copy & paste the links below. 1. Apple (Mac & iOS): [https://clea…
Blackboard not working on mobile devices
First uninstall and reinstall the app, then reopen the app, and select Concord University in the school section. Tap "**Web Login**". This will direct you to our Microsoft sign-in page, where you sign in with your Concord E-Mail address & password. If the issue continues, please contact the help desk by creating a t…
404 - File or Directory Not Found
**Known Issue**: User of Microsoft Edge may receive a 404 error when loading Powerpoint, Word, or other Office documents within Blackboard. A recent update to Edge has caused an issue with Edge and Blackboard with opening attachments. The issue relates to a default setting in Edge that must be changed in order to down…
