Open the ShoreTel communicator application from your PC and go to **Options **and select **Call Handling Mode** > **Custom**. Choose **Always **under Forward calls. Click **Change Destination..**. and enter your phone # with a leading 9 (e.g. 3045551212 would be 93045551212) and click **Ok**. Click on Call **Handling …
First uninstall and reinstall the app, then reopen the app, and select Concord University in the school section. Tap "**Web Login**". This will direct you to our Microsoft sign-in page, where you sign in with your Concord E-Mail address & password. If the issue continues, please contact the help desk by creating a t…