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How to Disable Conversation View
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By default, your messages in Outlook Web are displayed in Conversations. A conversation includes all messages in the same thread with the same subject line.  This can be confusing at times and may cause you to overlook a message.  Disabling Conversation View shows each message individually, here is how to disable Conversation View in Outlook Web:


Click Settings (the gear icon in the upper right-hand of your screen).  

Scroll down until you see Conversation View, select OFF




To Disable Conversation View on Outlook Desktop:



Uncheck the 'Show as Conversations' option under the VIEW menu.



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